Choose the dates
Dates follow your salon’s timezone. On the web, use the preset periods or Custom. Click a start day, then move across the calendar to preview the range. Click the end day to apply it. You can select a single day or cross into another month. Cancel or Escape leaves the current range unchanged. Custom ranges include the entire first and last days, including days when the clocks change. Preset periods include recorded activity through now. Future dates stay unavailable instead of becoming zero observations. A failed request shows an error. Values from the previous period are hidden until the current request succeeds. Empty charts keep their axes visible.Overview
The this weeks revenue area chart compares gross collections with the previous week. Hover a day to see This Week: and Last week:. Future days show a dash for this week’s value. The period charts show revenue and appointment trends, new and returning clients, top services, cancellations, and back-bar costs. This Month groups activity by week; Quarter and Year group it by month. New versus returning means the bucket containing a client’s first completed visit compared with later visit buckets. It is different from when their client record was created. Average service value uses bars for collected revenue per completed sale in each interval. Hover for the date and dollar amount. An interval with no completed payments has no average; future intervals are not available yet. The product-cost pie compares back-bar costs with collected service sales. The revenue remaining after product costs is not profit. Other expenses have not been deducted. The ratio is unavailable when there are no service sales; when costs exceed sales, the card shows the excess instead of a pie. Payments are assigned to their first recorded successful collection date, and refunds to their first recorded successful settlement date, using your salon’s timezone. A request waiting for payment or refund confirmation is not activity for that day. Older payments use their existing finalization date, or creation date when no finalization date exists; older refunds use creation date. These legacy fallbacks cannot reconstruct an exact historical provider settlement time.Revenue
Gross collections includes recorded sales, tips, and tax from completed, partially refunded, and refunded payments. A later refund does not erase the original collection. Net collections subtracts completed refunds in the selected refund period. Failed payments and failed refunds do not contribute. Service breakdowns exclude tips and tax. Sable uses the service and product names saved at checkout, so editing a catalog price does not rewrite history. Discounted and split payments allocate their actual collected sales across the saved items. Legacy appointment payments without item details appear as unitemized services; unclassified point-of-sale collections appear as other sales in Financial. Payment-method counts count payments. A split checkout can have several payments. Revenue trend counts group tenders from the same checkout sale.Clients
Active clients completed a visit in the selected range. New clients had a client record created in that range. Total clients is the current number of non-archived clients in your permitted scope. Repeat visit rate is the share of visiting clients with at least two completed visits in the range. It does not measure future rebooking. Average visit frequency is completed visits divided by visiting clients. Lifetime value includes collections before the selected start date and through the selected end date, less completed refunds through that date. The average includes clients with recorded payments. Top-client payment counts are payments, rather than appointment counts.Bookings
Completed, cancelled, and no-show counts use the appointment date. Their rates use all appointments in the range as the denominator. Booking sources include all statuses. Peak times use completed appointments and include every recorded hour, including early mornings and late evenings.Performance
Stylist performance compares gross collections, completed bookings, revenue per completed booking, utilization, repeat visits, and cancellation/no-show rates. Revenue can include point-of-sale payments, so revenue per booking is not an average checkout size. Utilization compares completed appointment minutes with enabled scheduled hours on the selected salon-local days. Time-off and modified-hours overrides apply. Overlapping scheduled breaks count once, and scheduled breaks outside working hours do not reduce booking availability. These scheduling breaks do not deduct time from payroll punches. On the web, use Team → Payroll → Timesheets for worked hours and hourly pay. Utilization is capped at 100%.Financial
The income/expenses chart uses recorded totals. The back-bar product-cost pie shows recorded product costs and the service revenue remaining after those costs. Hover either slice for its dollar amount. The remainder is before other expenses and is not profit.- Recorded income contains service sales, retail sales, other sales, and tips, including tips added on a card reader. Collected tax is excluded.
- Tracked expenses contain finalized product usage from completed appointments, the salon’s recorded payment fees, and completed refunds excluding their proportional tax share.
- Tracked net income subtracts those expenses from recorded income.